Hi, i'm wondering if anyone can help me troubleshoot this;
My VOIP phones have worked fine for many years on my network. My gateway was a FritzBox!
I recently Installed a Dreytek Vigor 130 Modem(bridged/pppoe passthru) & Edge Router X as Gateway to make things more compatible/flexible for UCRM and Billing etc.
Since installation, my own VOIP phone has been giving random sections of the call as silence from me (i can hear them) for 10-20seconds, then call preceeds as normal (but sometimes repeats during longer calls)
Original my Gigaset VOIP handset did this every call, so i switched to what all my other users have (Cisco SPA112/SPA122) and although improved, still happens periodically. I've had another user report similar behaviour.
ER-X is in fairly std mode, i think, just enough to get it going. Iin other words because i'm new to them, i've not added much in the way of rules or stuff!
One thing i have tried is the smart queue (simply stating my bandwidth). But no improvement.
A few days ago I've updated the Firmware from 1.9.1.1 to 1.9.7-hotfix. But had a client report the silent block since. Smart Queue was deleted before the firmware upgrade, so i could try that again.
My network is overbuilt, and not struggling that i know of, especially when these call are doing this.
Is there anything i can do, like "capturing" to narrow what the issue is? It's over my head and expertise...