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No access to EdgeRouter X SFP

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Hello Guys,

This morning, I woke up, turn on my computer and I had no more access to the web.

The DHCP was down, so I set up my IP address manually. I could load some web pages, but couldn't connect to the web page of the router to figure out what's going on.

I also tried to open a SSH session but no response.

It was curious : the ER-X was able to route packets but some services was down.

Then, I decided to do the reset to factory. I unplug all cables, press on the reset, and plug the power.

The eth4 LED behave properly : after few seconds, it blinks, turns on for few seconds and turns of.

 

I plugged my NIC to the eth0 port. The NIC IP address was 192.168.1.2/24, but no way to get a response.

 

I also started wireshark to sniff my NIC on promiscous mode, there is absolutely no traffic generated by the router (I applied the following filter : "eth.src != <my NIC mac address").

 

Did you experience the same issue ?

 

Amazon is ready to refund me if I return the device.


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